MY ADDRESS IS WRONG ON MY ORDER
Please contact Customer Service immediately. You can contact us easily by clicking on the Contact Us button at the bottom of this page.
Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error.
If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure its delivered to you safely, we may need a little help from you.
WHAT ARE MY PAYMENT CHOICES
During the checkout process you may choose any of our current payment options and continue to place your order.
Please note that we will not ship your order until we receive payment from you.
HOW DO I FIND MY PRODUCT?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
HOW DO I NAVIGATE THE SITE?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.
QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”.
You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to Contact Us using the button at the bottom of this page for further assistance.
HOW DO I USE A COUPON?
There are several ways to use a coupon code on our site. After adding items to your cart, click the “View Cart” link at the top of the page to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Another way you can use the coupon code is to type in the code on the Checkout page, as shown in the screenshot below.
If you are still having trouble using a coupon code, please Contact Us using the button at the bottom of this page for further assistance.
PRICING & BILLING
DO I HAVE TO PAY SALES TAX?
You only have to pay sales tax if you are located in the same state as our warehouse.
I HAVE A QUESTION ON MY CHARGES.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I NEED A COPY OF MY RECEIPT/INVOICE.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?
Credits usually take 7-10 business days from the time we receive your item(s).
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
CANADIAN FOREIGN CURRENCY TRANSACTION FEES
If you are shopping from CANADA and are unsure of foreign currency transaction fees, please check with your credit card provider, Amazon Pay and/or PayPal does not charge any additional fees. Your bank, Amazon Pay and/or PayPal will convert the price in real time exchange rates to your local currency.
DO YOU OFFER PLUS SIZED CLOTHING?
We can custom print t-shirts, up to size 4X. When you are browsing our products, keep that in mind. It does take a few extra days for custom shirts to be made, so we ask that you allow 10 business days for us to fill a special order. Please Contact Us directly using the button at the bottom of this page prior to placing your order for further instruction.
IS YOUR CLOTHING TRUE TO SIZE?
Our sizing is very accurate to American standard sizing. Any t-shirt size chart on google is comparable to our garment measurements. Our t-shirts are classified as a “modern fit” t-shirt. All hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.
MY PACKAGE IS BEING SENT BACK TO SCEVEN CUSTOMS™! WHAT DO I DO?
Please contact Customer Service (or send them an email at firstname.lastname@example.org) that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. The post office usually takes about 3-5 business days to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.
MY ORDER NEVER ARRIVED, ITS BEEN MORE THAN 10 BUSINESS DAYS.
Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at the USPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact Customer Support. Be sure to include your order number and your name.
GIVEAWAYS & ANNOUNCEMENTS
WHEN DO WE ANNOUNCE THE WINNER?
Once the giveaway has ended we send all the entries to our 3rd-party sweepstakes company who conducts a computer random drawing. This process usually takes 3-5 business days before we receive the Winners Name. Once we receive the Winners name we announce it on our website and all of our social media channels.
This website is protected with SSL encryption, the highest standard in Internet security.